FinA

Annual Support [SLA] Packages

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FinA Support provides enterprise-level technical support, software patches and management tools that help you during different stages of the life cycle of the application. This helps to reduce business and technical risks, increase productivity and improve the success rate for document management based on FinA. FinA Provides 3 level of support:

BASIC | 5

Applying new patches and fixes;
Access to Bug Tracking and Support Request Systems;
Component Upgrade(s);
Software Support incidences - 5;

SILVER | 9

Applying new patches and fixes (*);
Migration to new hardware if needed (*);
Access to Bug Tracking and Support Request Systems;
Component Upgrade(s);
E-mail support;
Guaranteed response time 24 h ;
Software Support incidences - 9;

GOLD | 13

Applying new patches and fixes (*);
Migration to new hardware if needed (*);
Access to Bug Tracking and Support Request Systems;
Component Upgrade(s);
Guaranteed response time 5 h;
E-Mail Support;
Telephone /Skype Support;
Software Support incidences - 13;

EXTRA SERVICES | call

Additional Training & certification;
On-Site support;
Feature Requests and Enhancements;
Integration with other systems;
Consultations;

SUPPORTERS & PARTNERS

FinA News SF

MAIN HIGHLIGHTS

ADVANTAGES: Open Source , Modifiability, Flexibility, Customization, Security, Continuous Development & Enhancement, XML based, 24/7 Support.

Development of the FinA was funded by USAID. It was supported by SRA, SETA, FIF, Bankworld and Supervisory Agencies.

FINA VIDEOS ON YOUTUBE : You can watch online video demos on: how to install, how to configure, how to use and how to customise FinA system.

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FinA Patches & Releases

FinA Videos on YouTube

Support Team

Telephone number of Support Team

+ 1 336 868 3339

Email

admin at fina2.net

FinA is hosted @ Sourceforge. Authorization is requested to access the member's services.